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Symbl.ai’s conversation intelligence is built to work with voice and video apps but they found that their customers had challenges building these apps themselves. It was also time consuming for Symbl.ai to build demos to showcase how the platform can work for different use cases. With Agora App Builder, both Symbl.ai and their customers can easily create a fully branded video or voice application in a matter of minutes and easily add features like live captioning, real-time or post-call coaching, compliance, content moderation and more.
After working with customers using a variety of technologies to power voice and video, Agora was Symbl.ai’s first choice for an RTE partner due to the ease of integration and ability to layer additional capabilities. Symbl.ai chose Agora because it enables their developers and customers to bring conversation intelligence capabilities to life more quickly. The integration of Symbl.ai and Agora presents developers with unprecedented opportunities to create exciting new intelligent functionalities in video, audio and messaging applications.
“We were able to quickly spin up and showcase different use cases for video and voice integration with Symbl.ai conversation intelligence APIs using the Agora App Builder. It was easy to customize, required minimal coding, and was ready to scale right out of the box.”
SURBHI RATHORE, CEO AND CO-FOUNDER, SYMBL.AI
