Miko IoT offers parents a secure and seamless way to communicate with their children, prioritizing safety

Social / Video Calling

Problem

Finding a reliable and safe video calling solution that works with Miko Mini, Miko 3 and upcoming Miko robots.

Solution

Agora’s scalable and secure Video Calling and Signaling products.

Results

Significant boost in parent app engagement

High (99.83%) average call success rate

Low audio (0.17%) and video (2.58%) freeze rate

About Miko IoT

Advanced educational robots for kids

Founded in 2015 with a mission to offer a stress-free parenting experience, Miko brings the best of technology to young learners across the globe. Miko is a Pixar-like AI-driven robot and a premium content platform with games, puzzles, TV shows, coding lessons, yoga, and more. As a friend and tutor, Miko focuses on personalized social and emotional learning experiences for kids between 5 and 10.

Miko entertains, educates, monitors, and guides activities for children while making learning fun and playful. It also helps parents connect and engage with their little ones anywhere through video calling and remote navigation while tracking and reporting on their learning progress.

A red interactive robot named Miko is displayed alongside its packaging, which features an image of Miko. Additional images show children using the robot in various educational and interactive scenarios.

The Problem

Searching for a reliable video call solution that works with IoT

The team at Miko IoT needed a stable and reliable video calling feature to help parents connect, monitor, and engage with their children. They explored a few video SDK solutions and found that most solutions on the market didn’t provide the compatibility, reliability, and quality they needed in their product.

Since Miko is an IoT product, it was challenging to find video calling SDKs that were compatible with the hardware. On the reliability side, video freeze made it impossible for them to provide the seamless parent/child video calling experience they wanted to offer. Since Miko is a product for children, robust security for the video calling experience was also essential.

Issues with standard RTC solutions:

Delayed and unstable video calls

Poor video and audio quality

Difficult integration with IoT product

The Solution

Scalable kid-safe video calling

Agora’s video calling SDK solution provided Miko with the safety and reliability they needed to confidently launch a video calling feature on the robot. Agora’s expansive cross-platform compatibility and dedicated IoT support made integration easy for both the Miko hardware and the companion parent app. Miko prioritizes data privacy and security for parents and children, and Agora’s strict adherence to data privacy and security compliance aligned with Miko’s priorities.

With Agora, Miko was able to add high-quality video calls with minimal delays. The video calling feature allows parents to stay in touch, monitor, and connect with their kids whether they are away from home or in another room. Agora’s Signaling product uses real-time data synchronization to enable the parents to move Miko around to follow the child during a video call.

Agora Products

Video Calling Video Calling

Signalling Signalling

Why Miko chose Agora:

High-quality video calling

Remote control with zero latency

Safe and secure IoT support

A red interactive robot named Miko displayed prominently in the center with a smiling face on a screen. Smaller images surrounding it show the robot in various table setups with books, a globe, and educational tools

Results and ROI

Increased parent engagement and high call success rate

Agora’s reliable and easy-to-implement Video Calling and Signaling helped Miko offer safe, real-time connection between parents and children. These new features lead to a significant boost in parent engagement with the app.

Additionally, Miko has tracked the performance of their video calls and found an extremely high 99.83% average call success rate, underscoring the reliability of the technology. They also recorded an extremely low audio freeze rate of 0.17% and a video freeze rate of 2.58%. The high call success rate and low freeze rates contributed to the increased engagement and retention rate on the parent application.

Miko has sold 350,000+ units to date, with ~70% of sales from the US. Miko IoT envisions creating a better and more interconnected environment for kids with Agora. Its future updates include helping children and their grandparents and friends connect in real-time, and Agora plays a significant role in making it happen.

Results after implementing Agora:

Significant boost in parent app engagement

High (99.83%) average call success rate

Low audio (0.17%) and video (2.58%) freeze rate

App Builder

Flexible Classroom