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USE CASE

Telehealth

Connect patients, providers, and care teams with secure, reliable real-time video, voice, messaging, and collaboration—even across poor networks and low-bandwidth connections.

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Telehealth interface with a female doctor and a young patient.

Benefits

Connect patients and providers across the care journey

  • Deliver reliable care on any network

    Keep patient-provider conversations clear and connected across changing network conditions, devices, and locations—from hospital Wi-Fi to rural cellular networks.

  • Support care across every interaction

    Connect patients and care teams through consultations, therapy, follow-ups, check-ins, remote monitoring, and clinical collaboration—whether care is fully virtual or combines in-person and virtual experiences.

  • Protect sensitive healthcare interactions

    Build on secure real-time communications designed to support healthcare privacy, security, and compliance requirements.

Key Capabilities

  • Audio and video

    • HD video and audio calling
    • Reliable and consistent streaming
    • Multi-party sessions
    • Recording and playback
    • AI Noise Suppression

  • Patient access and communication

    • Real-time messaging
    • Real-time translation
    • Live captions and transcription
    • PSTN dial-in
    • Cross-device support

  • Clinical collaboration

    • Interactive whiteboard
    • Annotation
    • View and authoring controls
    • Screen sharing
    • Interactive media

  • Security, quality, and operations

    • HIPAA compliance
    • Network geofencing
    • Data security and interoperability
    • Real-time quality monitoring
    • Session diagnostics

Building Blocks

  • Video Calling & Streaming

    Embed high-quality video consultations, therapy sessions, and clinical collaboration that remain reliable across devices and changing network conditions.

  • Voice Calling & Streaming

    Add high-quality real-time voice for consultations, care coordination, and audio-first healthcare experiences.

  • Agora Chat

    Connect patients and care teams with secure in-app messaging and rich media before, during, and after appointments.

  • Real-Time Translation

    Enable patients and providers who speak different languages to communicate during live healthcare encounters.

  • AI Noise Suppression

    Reduce background noise from homes, hospitals, clinics, and other environments while preserving clear, natural speech.

  • Agora Analytics

    Monitor session quality and diagnose audio, video, and network issues that can disrupt patient-provider interactions.

Power telehealth across a range of care specialties and services

  • Primary & Urgent Care

    Connect patients with clinicians for routine appointments, acute concerns, diagnoses, treatment, and follow-up care.

  • Mental & Behavioral Health

    Deliver virtual therapy, counseling, psychiatry, and behavioral health services through private video, voice, and messaging.

  • Specialty Care

    Connect patients with specialists for consultations and ongoing care without requiring every interaction to happen in person.

  • Chronic Care Management

    Support patients managing ongoing conditions through regular virtual check-ins, care coordination, and remote monitoring.

  • Remote Patient Monitoring

    Connect patients, caregivers, connected devices, and clinical teams to support continuous monitoring and timely intervention.

  • Virtual Nursing

    Extend nursing care beyond the bedside with remote assessments, patient education, discharge support, monitoring, and follow-up.

Talkspace logo
GIL MARGOLINGIL MARGOLINCTO, TALKSPACE
“Talkspace had been looking for a real-time solution to provide visual context to its users and therapists with ensured Quality of User Experience (QoE) levels.”

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FAQs

What technology is needed to build a telehealth application?

Telehealth applications typically require real-time video and voice, messaging, recording, security and privacy controls, and reliable connectivity across devices and network conditions. Depending on the use case, they may also include translation, transcription, and remote patient monitoring.

How do you add video calling to a telehealth app?

Real-time video SDKs and APIs let developers embed video consultations directly into web and mobile healthcare applications, with control over the user experience, workflows, and supporting features.

How do you maintain telehealth call quality on poor networks?

Telehealth applications need communications technology that can adapt to changing bandwidth, packet loss, and network conditions. Agora is designed to maintain reliable real-time audio and video across variable networks and devices.

How do you build a HIPAA-compliant telehealth application?

Building a HIPAA-compliant telehealth application requires appropriate safeguards for protected health information, including security, access controls, data handling, and compliant technology providers. Agora provides real-time communications capabilities designed to support healthcare applications subject to HIPAA requirements.

How do you support multilingual telehealth?

Telehealth applications can use real-time translation, live transcription, captions, and messaging to help patients and providers communicate across language barriers.